With the firm LACT, we have set up training courses for our managers entitled “managing complex relationships”.
In groups of six people, we had to pass around thirty employees, there are quite a few managers in the hierarchy, who each supervise at least 4 or
5 employees, and they are all in open-space.
It allowed us to work upstream of problems. Over the two or three years, we didn't really have any major concerns. We wanted to possibly anticipate situations that could happen. And through this device, little by little, complicated situations could be identified; in the continuity of our relationship with LACT today, Claude de Scorraille notably intervened on a human case that was all the more complex as there were internal relational difficulties within a department to which were added personal complications.
For us, the main thing is training for managers; it could help us, for example, to deal with a delicate conflict situation between a manager and his collaborator who “started on bad bases”.
Philippe Combes, HRD Hays Temporary Work
