Incivility - General

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Incivility is breaches of rules or customs; these are behavioral issues

They can occur in the close entourage, in the public or private space, with colleagues, customers, the public in general.

Incivility takes the form of a sudden conflict that can escalate very quickly.

It could be :

• From a lack of courtesy
• From an attitude of defiance
• Insults
• Verbal or even physical threats
• Violent acts

Some figures from a 2011 study:

It is aggressive behavior that generates the most stress, even though politeness remains an important value in our society.

In companies, we note:

• 7,000 daily incidents of incivility at the Post Office
• a very powerful campaign at the RATP
• in banks, there are 1/3 insults, 1/3 threats and 1/3 attacks

Although the “young people” are stigmatized, they say they are bothered, among other things, by the lack of knowing how to travel together. 

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Updated: February 22, 2015