This 5-session module sheds light on the prevention of psychosocial risks and the quality of life at work from a biopsychosocial perspective from the perspective of relationship management and relational ecology at work and presents students with a problem-solving and group animation tools, adapted to any form of collective intervention related to these themes.

This module lays the foundations of relationship management and the deployment of an ecology of the relationship in the service of quality of life and well-being at work, stimulated by the interventions of the strategic coach.

It addresses health, quality of life at work and psychosocial risks with a biopsychosocial vision and considers a preventive and curative approach to well-being at work from a systemic, interactional and operational perspective for the company and its employees (in particular for two main types of situation: burn-out and harassment). 

Students learn to position themselves as a strategic coach around the challenges of managing the relationship at work and the different ways of implementing it. They learn to identify and question the actors present in a given situation and to identify the needs of the sponsor using scenarios with representatives of the HR function who present real situations.

In a sub-group, they develop a collective intervention based on the need collected from a sponsor and formalize an intervention proposal that they present. They learn to integrate a problem solving methodology and group animation tools intended to stimulate the participants' commitment, in the design of a collective intervention intended to prevent psychosocial risks (in its problem solving dimension) in order to develop the quality of life at work (in its support for change dimension).

• Identify the contours of relationship management and relational ecology at work
• Contextualize the recommendations of the ANACT-ARACT network to prevent psychosocial risks and develop a Quality of Life at Work approach: the vision, implementation and support of a working group (RPS/QVT), the challenges of the DU.
• Distinguish the notion of operational diagnosis (systemic and strategic approach) from that of audit (approach of the Anact-Aract network)
• Understanding a situation from a bio-psychosocial, interactional and systemic perspective
• Define the main ills of work (harassment/burn-out/conflicts, etc.) from an interactional and systemic perspective
• Understand the levels of complexity at play in an organization: individual, collective and organizational (functional rules, social rules, relational rules)
• Identify the constraints and mobilize the actors of the relevant system using strategic questioning
• Define an appropriate intervention framework to mobilize the actors of the relevant system
• Build, write and present a collective intervention proposal

Prerequisites: 

• Baccalaureate standard
• Correct command of French (being able to express oneself orally and in writing)
• Commitment to practicing intervention sessions
• Digital prerequisites:
  • Have a computer (with camera and microphone) and a phone in good working order
  • Have a regularly used email address
  • Have internet access with sufficient speed (videoconferencing, video playback)
  • Have a place suitable for monitoring the training
  • Know how to use basic digital tools: internet, messaging, search engine
  • Know how to use word processing tools, spreadsheets and presentation tools (power point type)

Obtaining the certificate for this module requires: 

• to have passed 75% of the homework to be done outside of class (MCQ, videos, homework, collaborative work, etc.) 
• to have attended at least 75% of the course sessions 

Assessment of student satisfaction

At the end of the training, a satisfaction questionnaire will be completed by each participant so that they can assess the relevance of the content of the training with regard to their professional practice and the achievement of their objectives.

--> 95% of our students are satisfied with their training  = number of students who gave a score greater than or equal to 7 out of 10 (0: "not at all satisfied"; 10: "completely satisfied")

• Special rate : €1,000 including tax
• Milk student rate : €700 including tax
• Company/convention rate : €1,150 including tax

Version of 30-09-2022