Lact - Palo Alto School Representative

Palo Alto School Representative

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Systemic approach and hypnosis

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  • Quality of life at work and relationship management - Audrey BECUWE/Isabelle LUGNIER/Olivier BROSSEAU/Stéphane SANCOIS - ENEM1 - 2022/23

Quality of life at work and relationship management - Audrey BECUWE/Isabelle LUGNIER/Olivier BROSSEAU/Stéphane SANCOIS - ENEM1 - 2022/23

1.000,00 €



Web training module 2022/2023

QVT and

Isabelle LUGNIER

Isabelle LUGNIER


Stéphane SANÇOIS

Stéphane SANÇOIS

This 5-session module sheds light on the prevention of psychosocial risks and the quality of life at work from a biopsychosocial perspective from the perspective of relationship management and relational ecology at work and presents students with a problem-solving and group animation tools, adapted to any form of collective intervention related to these themes.


This module lays the foundations of relationship management and the deployment of an ecology of the relationship in the service of quality of life and well-being at work, stimulated by the interventions of the strategic coach.

It addresses health, quality of life at work and psychosocial risks with a biopsychosocial vision and considers a preventive and curative approach to well-being at work from a systemic, interactional and operational perspective for the company and its employees (in particular for two main types of situation: burn-out and harassment). 

Students learn to position themselves as a strategic coach around the challenges of managing the relationship at work and the different ways of implementing it. They learn to identify and question the actors present in a given situation and to identify the needs of the sponsor using scenarios with representatives of the HR function who present real situations.

In a sub-group, they develop a collective intervention based on the need collected from a sponsor and formalize an intervention proposal that they present. They learn to integrate a problem solving methodology and group animation tools intended to stimulate the participants' commitment, in the design of a collective intervention intended to prevent psychosocial risks (in its problem solving dimension) in order to develop the quality of life at work (in its support for change dimension).

Formation's goal

  • Identify the contours of relationship management and relational ecology at work
  • Contextualize the recommendations of the ANACT-ARACT network to prevent psychosocial risks and develop a Quality of Life at Work approach: the vision, implementation and support of a working group (RPS/QVT), the challenges of the DU.
  • Distinguish the notion of operational diagnosis (systemic and strategic approach) from that of audit (approach of the Anact-Aract network)
  • Understanding a situation from a bio-psychosocial, interactional and systemic perspective
  • Define the main ills of work (harassment/burn-out/conflicts, etc.) from an interactional and systemic perspective
  • Understand the levels of complexity at play in an organization: individual, collective and organizational (functional rules, social rules, relational rules)
  • Identify the constraints and mobilize the actors of the relevant system using strategic questioning
  • Define an appropriate intervention framework to mobilize the actors of the relevant system
  • Build, write and present a collective intervention proposal

Skills acquired at the end of the training

  • Build an exploratory intervention strategy using an interactional and systemic vision to implement a systemic collective intervention in business
  •  Enrich its proposal for systemic intervention in the company by taking into account the HR point of view to intervene in problematic situations in the company
  •  Energize its collective interventions using a problem solving methodology and systemic group facilitation techniques to stimulate the support and commitment of beneficiaries.

Dates and times

• Session 1: Thursday 10/11/2022 from 09:00 to 12:30 Europe/Paris: Quality of life at work and relationship management - S1 - Olivier Brosseau and Audrey Becuwe - ENEM1 - 2022/23
• Session 2: Thursday 17/11/2022 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Quality of life at work and relationship management - S2 - Olivier BROSSEAU - ENEM1 - 2022/23
• Session 3: Thursday 24/11/2022 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Quality of life at work and collective intelligence - S3 - Isabelle LUGNIER/Olivier BROSSEAU - ENEM1 - 2022/23
• Session 4: Thursday 12/15/2022 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Quality of life at work and relationship management - S4 - Olivier BROSSEAU/Stéphane SANCOIS - ENEM1 - 2022/23
• Session 5: Thursday 05/01/2023 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Quality of life at work and relationship management - S5 - Olivier BROSSEAU/Stéphane SANCOIS - ENEM1 - 2022/23

Target audience and prerequisites


  • Baccalaureate standard
  • Correct command of French (being able to express oneself orally and in writing)
  • Commitment to practicing intervention sessions
  • Digital prerequisites:
    • Have a computer (with camera and microphone) and a phone in good working order
    • Have a regularly used email address
    • Have internet access with sufficient speed (videoconferencing, video playback)
    • Have a place suitable for monitoring the training
    • Know how to use basic digital tools: internet, messaging, search engine
    • Know how to use word processing tools, spreadsheets and presentation tools (power point type)


Isabelle LUGNIER : HRD for the Illuminations group, where she returned to the entertainment sector (Disney) after a career in the media (Canal+), cosmetics (Shisheido) then luxury (Richemont).

Audrey BECUWE : Lecturer HDR, University of Limoges Doctor in management sciences Member of the CREOP EA 4332 research team Member associated with CeReS. Trained in the strategic systemic approach, specialist in relational issues in management.

Olivier BROSSEAU : Coach and therapist in strategic systemic approach and associated with LACT. He teaches and trains via the web at the relationship clinic within the international school LACT, as well as in relationship management at the IAE of Paris within the Master of Administrations and Businesses module "Organizations and behaviours". It intervenes in the field of the regulation of psychosocial disorders in the form of individual consultation and collective intervention within companies and institutions (leaders, managers, employees). Co-author "When work hurts", "Strategies for change, 16 therapeutic prescriptions".

Stéphane SANÇOIS : He worked for nearly twenty years on HR issues. He has been working for ENGIE Corporate HR for eight years. Very involved in personal development and training, he trained in leadership & change management and then in strategic systemic coaching with representatives of the Palo Alto school. He was successively involved with students from ESC St Etienne (BA EM Lyon) then ESSEC, but also within the Corporate University.

Assessment and follow-up

Obtaining the certificate for this module requires: 

  • to have passed 75% of the homework to be done outside of class (MCQ, videos, homework, collaborative work, etc.) 
  • to have attended at least 75% of the course sessions 

Assessment of student satisfaction

At the end of the training, a satisfaction questionnaire will be completed by each participant so that they can assess the relevance of the content of the training with regard to their professional practice and the achievement of their objectives.

--> 95% of our students are satisfied with their training  = number of students who gave a score greater than or equal to 7 out of 10 (0: "not at all satisfied"; 10: "completely satisfied")


  • Special rate : €1,000 including tax
  • Milk student rate : €700 including tax
  • Company/convention rate : €1,150 including tax


Version of 30-09-2022