This 4 half-day module aims to make you experience the steps and techniques of Problem Solving and the 3 levels of strategic intervention.

This module aims to develop a fundamental skill in various areas of life: strategic problem solving. As Karl Popper says, "All of life is problem solving." Coaches or therapists must guide their clients towards solving their problems, but to do so they must have the necessary instruments that must be acquired and eventually mastered.

During this module, participants will acquire operational tools to be able to better define the problem encountered in its given context, in order to find the most appropriate solutions. Participants will learn new methods of investigation that will lead them to think outside the box, to find solutions even in seemingly impossible situations. Participants will learn problem-oriented techniques and solution-oriented techniques to be able to thoroughly assess the problem they are facing. They will receive a kind of boilerplate that can be applied to different situations and contexts.  

The method of strategic problem solving is rigorous but not rigid, and can be applied to different contexts: individual, family, school, company, etc. She takes an ecological approach to avoid dealing with problems in a one-size-fits-all way. Additionally, participants will learn how to create a step-by-step action plan by taking an action-research approach to their practice.

In terms of skills: 

• Achieving a better definition of the problem
• Perceive the problem from different points of view
• Turn the problem into a SMART goal
• Develop a critical understanding of the problem-oriented research approach and studies of the Palo Alto School (California) to improve analysis and problem solving 
• Engage in the Milwaukee School of Solution-Oriented Inquiry and Studies to improve problem solving and solution design 
• Create rigorous yet self-correcting step-by-step action plans
• Maintain a solution-focused approach to coaching

In terms of knowledge:

• Acquire knowledge on constructivism to be able to understand the reality of customers
• Acquire knowledge of problem-oriented techniques (School of Palo Alto)
• Gain knowledge of solution-oriented techniques (School of Milwakee)
• Acquire knowledge on the action research approach in the coaching process

Prerequisites: 

• Baccalaureate standard
• Correct command of French (being able to express oneself orally and in writing)
• Commitment to practicing intervention sessions
• Digital prerequisites:
  • Have a computer (with camera and microphone) and a phone in good working order
  • Have a regularly used email address
  • Have internet access with sufficient speed (videoconferencing, video playback)
  • Have a place suitable for monitoring the training
  • Know how to use basic digital tools: internet, messaging, search engine
  • Know how to use word processing tools, spreadsheets and presentation tools (power point type)

PhD Claudette PORTELLI : PhD in Psychology, CTS psychologist, trainer and coach (Italy - Malta). Author of "Knowledge through change", " Obsessions, compulsions, manias: understand them and overcome them quickly" and "Le nuove dipendenze".

Participants will be guided through interactive lessons to acquire operational tools in the process of strategic problem solving.

However, this module will use a learning-by-doing method, where participants are asked to reflect and find answers to every aspect of the problem-solving process. Participants will take an action-research approach to problem-solving by working on specific case studies of their choice to create a strategic action plan. The action plan created will be presented to the class by each student at the end of the module.

• Live distance courses integrating simulations, role-playing, exercises and case studies to promote the participation and involvement of all students and interaction with teachers
• A course rhythm allowing the integration of personal work
• Interactive and experiential approach
• Individual work, in pairs and sub-groups during and outside the sessions
• Personalized Moodle account including course videos and educational animations, course materials, documentary bases and all types of educational documents, review exercises, accessible 24/24

Obtaining the certificate for this module requires: 

• to have passed 75% of the homework to be done outside of class (MCQ, videos, homework, collaborative work, etc.) 
• to have attended at least 75% of the course sessions 

Assessment of student satisfaction

At the end of the training, a satisfaction questionnaire will be completed by each participant so that they can assess the relevance of the content of the training with regard to their professional practice and the achievement of their objectives.

--> 95% of our students are satisfied with their training  = number of students who gave a score greater than or equal to 7 out of 10 (0: "not at all satisfied"; 10: "completely satisfied")

• Special rate : €1,200 including tax
• Lact student rate for the year : €840 including tax
• Company/convention rate : €1,380 including tax

Version of 10-03-2023