Lact - Palo Alto School Representative

Palo Alto School Representative

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Systemic approach and hypnosis

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Strategic dialogue - Claudette PORTELLI - EN2M5 - 2022/23

800,00 €



Web training module 2022/23
(in Italian with live translation into French)

The strategic dialogue

“Pragmatic human communication”

By Claudette PORTELLI

Dialogue is undoubtedly an essential tool in therapeutic work. This module consists of 4 sessions and presents a theoretical part and a practical part in which students can practice in pairs or in small groups, the use of strategic dialogue. in clinical and therapeutic contexts.


This module focuses on human communication in its pragmatic aspect. This is a module that offers students an in-depth study of the interactional, systemic and cybernetic models that are at the heart of relationships, but also of communication tools and skills, contributions of great figures such as Paul Watzlawick, Milton Erickson, Giorgio Nardone. The practical aspect involves the acquisition of specific communication skills to influence and persuade others in an ethical manner.

This module specifically emphasizes the advanced model of strategic dialogue developed at the Centro di Terapia Strategica in Arezzo, Italy. Throughout history, great thinkers and leaders have used dialogue as the primary means of inducing creative thinking and influencing others toward change. Based on studies of Human Communication and on the analysis of the powers of influence of great persuaders, Nardone and Salvini (2005) have developed a set of communication strategies which they call "Strategic Dialogue" which transforms simple dialogue into a genuine means of change. Participants will be guided to acquire and master this model of persuasion which contains specific advanced communication strategies. This model is rigorous but not rigid, it is self-correcting, it is reproducible and adaptable to various social contexts, and it is transferable, that is, it can be acquired and mastered by almost anyone. This module takes a learning-by-doing approach where students are guided to practice and master these advanced communication strategies.

Formation's goal

  • Understand the application of the 5 basic axioms of the pragmatics of human communication.
  • Learn to manage aspects of non-verbal and para-verbal communication.
  • Know and learn to use certain persuasive communication techniques.
  • Learn to intervene effectively to overcome the different types of resistance to change in their patient/client.
  • Learn the communication technique of strategic dialogue and its use during the first session with the patient as a tool for therapeutic change.

Skills acquired at the end of the training

  • Lead an effective therapeutic intervention, with a strategic use of one's own non-verbal and para-verbal communication to make therapeutic maneuvers more injunctive and persuasive.
  • Strengthen the patient's therapeutic alliance, bypassing their natural resistance to change, by using persuasive communication tools in order to improve compliance with prescriptions.
  • Correct their own communication and therapy maneuvers and techniques by applying a self-observation routine to improve the effectiveness of their interventions.

Dates and times

Sessions will take place from 2:00 p.m. to 3:30 p.m. and from 4:00 p.m. to 5:30 p.m. (with a 30-minute break)

• Session 1: Wednesday 28/09/2022 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Strategic dialogue - S1 - Claudette PORTELLI - Translator Silvia SPOLAORE - EN2M5 - 2022/23
• Session 2: Wednesday 10/19/2022 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Strategic dialogue - S2 - Claudette PORTELLI - Translator Silvia SPOLAORE - EN2M5 - 2022/23
• Session 3: Wednesday 16/11/2022 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Strategic dialogue - S3 - Claudette PORTELLI - Translator Silvia SPOLAORE - EN2M5 - 2022/23
• Session 4: Wednesday 07/12/2022 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Strategic dialogue - S4 - Claudette PORTELLI - Translator Silvia SPOLAORE - EN2M5 - 2022/23

Target audience and prerequisites


  • Baccalaureate standard
  • Correct command of French (being able to express oneself orally and in writing)
  • Commitment to practicing intervention sessions
  • Digital prerequisites:
    • Have a computer (with camera and microphone) and a phone in good working order
    • Have a regularly used email address
    • Have internet access with sufficient speed (videoconferencing, video playback)
    • Have a place suitable for monitoring the training
    • Know how to use basic digital tools: internet, messaging, search engine
    • Know how to use word processing tools, spreadsheets and presentation tools (power point type)


Claudette PORTELLI : PhD in Psychology, CTS psychologist, trainer and coach (Italy - Malta). Author of "Knowledge through change", " Obsessions, compulsions, manias: understand them and overcome them quickly" and "Le nuove dipendenze".


Modality, means and teaching aids

  • Live distance courses integrating simulations, role-playing, exercises and case studies to promote the participation and involvement of all students and interaction with teachers
  • A course rhythm allowing the integration of personal work
  • Interactive and experiential approach
  • Individual work, in pairs and sub-groups during and outside the sessions
  • Personalized Moodle account including course videos and educational animations, course materials, documentary bases and all types of educational documents, review exercises, accessible 24/24

Assessment and follow-up

Obtaining the certificate for this module requires: 

  • to have passed 75% of the homework to be done outside of class (MCQ, videos, homework, collaborative work, etc.) 
  • to have attended at least 75% of the course sessions 

Assessment of student satisfaction

At the end of the training, a satisfaction questionnaire will be completed by each participant so that they can assess the relevance of the content of the training with regard to their professional practice and the achievement of their objectives.

--> 95% of our students are satisfied with their training  = number of students who gave a score greater than or equal to 7 out of 10 (0: "not at all satisfied"; 10: "completely satisfied")


  • Special rate : €800 including tax
  • Lact student rate for the year : €560 including tax
  • Company/convention rate : €920 including VAT


Version of 08-02-2022