Four interactive, personal and authentic sessions to approach the conflict under the gaze of the strategic systemic approach. This module is taken from the Company development system of the Strategic Coach and Relationship Management training.

Conflict is defined as “a state of disagreement between incompatible or antithetical people, ideas or interests”.

On the psychological level, conflict is a mental struggle, sometimes unconscious, resulting from the opposition or exclusivity of different representations of the world. Conflicts can occur between parts of ourselves internally (internal conflict) or externally with others (interpersonal conflict). Often, internal and interpersonal conflicts occur together.

Internally, people feel "dissociated", "divided" or "at odds" with themselves. These problems are not so much related to external pressures as to conflicts between different "parts" of one's own mental system.

Between people, the maps of reality are sometimes so different that they collide when trying to communicate or interact with each other. Basic assumptions, beliefs, values ​​and assumptions about the world come together to create different models of reality. When these patterns or cards do not contain mechanisms to creatively respond to "shocks" with other cards, energy is released in the form of disagreements, arguments, fights or other forms of conflict.

This module introduces skills and methods for working effectively with and resolving internal and interpersonal conflict.

• Understand the underlying conditions that create choice and conflict.
• Define the different levels of conflict.
• Create a win-win environment.
• Moving from one basic perceptual position to another in communication and relationships.
• Identify positive intentions behind conflicting perspectives.
• Practice reframing content and context.
• Bring together seemingly contradictory values.