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Systemic approach and hypnosis

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Resolving conflicts - Robert DILTS - ENEM2 - 2023/24

800,00 €



Web training module 2023/234

Resolve conflicts with a global interactional vision

"Identify them to better transform them"

Robert DILTS

NLP researcher and developer

Four interactive, personal and authentic sessions to approach the conflict under the gaze of the strategic systemic approach. This module is taken from the Company development system of the Strategic Coach and Relationship Management training.


Conflict is defined as “a state of disagreement between incompatible or antithetical people, ideas or interests”.

On the psychological level, conflict is a mental struggle, sometimes unconscious, resulting from the opposition or exclusivity of different representations of the world. Conflicts can occur between parts of ourselves internally (internal conflict) or externally with others (interpersonal conflict). Often, internal and interpersonal conflicts occur together.

Internally, people feel "dissociated", "divided" or "at odds" with themselves. These problems are not so much related to external pressures as to conflicts between different "parts" of one's own mental system.

Between people, the maps of reality are sometimes so different that they collide when trying to communicate or interact with each other. Basic assumptions, beliefs, values ​​and assumptions about the world come together to create different models of reality. When these patterns or cards do not contain mechanisms to creatively respond to "shocks" with other cards, energy is released in the form of disagreements, arguments, fights or other forms of conflict.

This module introduces skills and methods for working effectively with and resolving internal and interpersonal conflict.

Objective of the module

  • Understand the underlying conditions that create choice and conflict.
  • Define the different levels of conflict.
  • Create a win-win environment.
  • Moving from one basic perceptual position to another in communication and relationships.
  • Identify positive intentions behind conflicting perspectives.
  • Practice reframing content and context.
  • Bring together seemingly contradictory values.

Module program

• Session 1: Thursday 04/11/2024 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Resolving conflicts - S1 - Robert DILTS - Translator: Hannah Bensoussan - ENEM2 - 2023/24
• Session 2: Thursday 25/04/2024 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Resolving conflicts - S2 - Robert DILTS - Translator: Hannah Bensoussan - ENEM2 - 2023/24
• Session 3: Thursday 05/30/2024 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Resolving conflicts - S3 - Robert DILTS - Translator: Hannah Bensoussan - ENEM2 - 2023/24
• Session 4: Thursday 06/13/2024 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Resolving conflicts - S4 - Robert DILTS - Translator: Hannah Bensoussan - ENEM2 - 2023/24

Skills acquired at the end of the training (pedagogical objectives)

  • Clearly identify the main level issues involved in a conflict.
  • Establish an unbiased "meta-position".
  • Find the positive intent and purpose behind each party's problems.
  • Identify a common intention at a higher level that both parties share.
  • Reformulate the polarities into potential synergies.
  • Explore other alternatives to achieve the common intent.

Target audience and prerequisites

  • Any manager, HR and professional in the field of business support, experienced or in retraining 
  • No prerequisites


Robert DILTS : Since 1975, Robert DILTS has been one of the main researchers and developers of neuro-linguistic programming (NLP) and its applications in the fields of health, education and business. Robert Dilts is an internationally renowned writer, coach, consultant and researcher.

Modality, means and teaching aids

Interactive and experiential approach

  • Individual work, in pairs and sub-groups during and outside the sessions
  • Excerpts from intervention sessions or complete sessions 
  • Group facilitation method (LS/Wooclap)
  • Analysis and sharing of experiences

Evaluation and monitoring methods

Obtaining the certificate for this module requires: 

  • to have passed 75% of the homework to be done outside of class (MCQ, videos, homework, collaborative work, etc.) 
  • to have attended at least 75% of the course sessions 

Assessment of student satisfaction

At the end of the training, a satisfaction questionnaire will be completed by each participant so that they can assess the relevance of the content of the training with regard to their professional practice and the achievement of their objectives.


  • Special rate : €1,200 including tax
  • Price reserved for lactation students : €840 including tax
  • Company/agreement rate : €1,380 including tax


Version of 22-02-2023