Effectiveness of the strategic systemic approach in the resolution of conflicts at work

How does the systemic and strategic approach make it possible to resolve conflicts at work? Audrey Becuwe, HDR lecturer at the University of Limoges and Grégoire Vitry, PhD researcher at the University of Paris Descartes and director of the LACT school present the fundamentals of this approach and its operating protocol within the framework of the study of a case of business conflict.