Lact - Palo Alto School Representative

Palo Alto School Representative

Center for training, intervention and research

Strategic systemic approach and hypnosis

 01 48 07 40 40  | 

    Doors open on OCTOBER 17, 2023 from 6:30 p.m. to 8:30 p.m.

      Problem Solving and the 3 levels of intervention-Claudette PORTELLI-EN1M2-2022/23

      800,00 €



      Web training module 2022/23
      (in Italian with live translation into French)

      Problem Solving
      and the 3 levels of intervention

      "Strategic Problem Solving"

      Claudette PORTELLI

      Psychologist, experienced trainer and coach specialized in the brief strategic approach (Giorgio Nardone team)

      This 4 half-day module aims to make you experience the steps and techniques of Problem Solving and the 3 levels of strategic intervention.


      This module aims to develop a fundamental skill in various areas of life: strategic problem solving. As Karl Popper says, "All of life is problem solving." Coaches or therapists must guide their clients towards solving their problems, but to do so they must have the necessary instruments that must be acquired and eventually mastered.

      During this module, participants will acquire operational tools to be able to better define the problem encountered in its given context, in order to find the most appropriate solutions. Participants will learn new methods of investigation that will lead them to think outside the box, to find solutions even in seemingly impossible situations. Participants will learn problem-oriented techniques and solution-oriented techniques to be able to thoroughly assess the problem they are facing. They will receive a kind of boilerplate that can be applied to different situations and contexts.  

      The method of strategic problem solving is rigorous but not rigid, and can be applied to different contexts: individual, family, school, company, etc. She takes an ecological approach to avoid dealing with problems in a one-size-fits-all way. Additionally, participants will learn how to create a step-by-step action plan by taking an action-research approach to their practice.

      Formation's goal

      In terms of skills: 

      • Achieving a better definition of the problem
      • Perceive the problem from different points of view
      • Turn the problem into a SMART goal
      • Develop a critical understanding of the problem-oriented research approach and studies of the Palo Alto School (California) to improve analysis and problem solving 
      • Engage in the Milwaukee School of Solution-Oriented Inquiry and Studies to improve problem solving and solution design 
      • Create rigorous yet self-correcting step-by-step action plans
      • Maintain a solution-focused approach to coaching

      In terms of knowledge:

      • Acquire knowledge on constructivism to be able to understand the reality of customers
      • Acquire knowledge of problem-oriented techniques (School of Palo Alto)
      • Gain knowledge of solution-oriented techniques (School of Milwakee)
      • Acquire knowledge on the action research approach in the coaching process

      Skills acquired at the end of the training


      The learner will be able to:

      • Think outside the box and perceive alternative solutions
      • Better define the problem to find the most appropriate solutions in the given context
      • Convert problems into possible goals
      • Guide clients to work on the problematic situation with a rigorous method.


      1. Demonstrate critical thinking when faced with a given problematic situation
      2. Get rid of common sense thinking that often prevents the person from finding a solution.
      3. Assess the problem from different angles by adopting an ecological approach
      4. Convert problems into specific, measurable, achievable, relevant and time-bound objectives.
      5. Learn to calibrate your actions.


      The learner will be able to:  

      • Communicate more effectively with your customer, thanks to a clearer definition of the problem and the problem-solving process.
      • Transmit more hope to the client in the search for a solution to his problematic situation
      • Engage the client to apply the proposed solutions and the step-by-step action plan.

      Dates and times

      • Session 1: Friday 07/10/2022 from 2:00 p.m. to 5:30 p.m. Europe/Paris: LACT Group - Problem Solving and the 3 levels of intervention-S1-Claudette PORTELLI-Translator: Silvia SPOLAORE-EN1M2-2022/ 23
      • Session 2: Tuesday 18/10/2022 from 2:00 p.m. to 5:30 p.m. Europe/Paris: LACT Group - Problem Solving and the 3 levels of intervention-S2-Claudette PORTELLI-Translator: Silvia SPOLAORE-EN1M2-2022/ 23
      • Session 3: Tuesday 15/11/2022 from 2:00 p.m. to 5:30 p.m. Europe/Paris: LACT Group - Problem Solving and the 3 levels of intervention-S3-Claudette PORTELLI-Translator: Silvia SPOLAORE-EN1M2-2022/ 23
      • Session 4: Tuesday 29/11/2022 from 2:00 p.m. to 5:30 p.m. Europe/Paris: LACT Group - Problem Solving and the 3 levels of intervention-S4-Claudette PORTELLI-Translator: Silvia SPOLAORE-EN1M2-2022/ 23

      Target audience and prerequisites


      • Baccalaureate standard
      • Correct command of French (being able to express oneself orally and in writing)
      • Commitment to practicing intervention sessions
      • Digital prerequisites:
        • Have a computer (with camera and microphone) and a phone in good working order
        • Have a regularly used email address
        • Have internet access with sufficient speed (videoconferencing, video playback)
        • Have a place suitable for monitoring the training
        • Know how to use basic digital tools: internet, messaging, search engine
        • Know how to use word processing tools, spreadsheets and presentation tools (power point type)


      PhD Claudette PORTELLI : PhD in Psychology, CTS psychologist, trainer and coach (Italy - Malta). Author of "Knowledge through change", " Obsessions, compulsions, manias: understand them and overcome them quickly" and "Le nuove dipendenze".

      Modality, means and teaching aids

      Participants will be guided through interactive lessons to acquire operational tools in the process of strategic problem solving.

      However, this module will use a learning-by-doing method, where participants are asked to reflect and find answers to every aspect of the problem-solving process. Participants will take an action-research approach to problem-solving by working on specific case studies of their choice to create a strategic action plan. The action plan created will be presented to the class by each student at the end of the module.

      • Live distance courses integrating simulations, role-playing, exercises and case studies to promote the participation and involvement of all students and interaction with teachers
      • A course rhythm allowing the integration of personal work
      • Interactive and experiential approach
      • Individual work, in pairs and sub-groups during and outside the sessions
      • Personalized Moodle account including course videos and educational animations, course materials, documentary bases and all types of educational documents, review exercises, accessible 24/24

      Assessment and follow-up

      Obtaining the certificate for this module requires: 

      • to have passed 75% of the homework to be done outside of class (MCQ, videos, homework, collaborative work, etc.) 
      • to have attended at least 75% of the course sessions 

      Assessment of student satisfaction

      At the end of the training, a satisfaction questionnaire will be completed by each participant so that they can assess the relevance of the content of the training with regard to their professional practice and the achievement of their objectives.

      --> 95% of our students are satisfied with their training  = number of students who gave a score greater than or equal to 7 out of 10 (0: "not at all satisfied"; 10: "completely satisfied")

      Dates and prices

      • Special rate : €800 including tax
      • Lact student rate for the year : €560 including tax
      • Company/convention rate : €920 including VAT

      Version of 30-08-2022

      A team of more than
      50 trainers in France
      and abroad

      of our students satisfied with
      their training year at LACT *

      Training "Create your business"

      The quality certification was issued under
      the following category of actions: Training action

      A team of more than
      50 trainers in France
      and abroad

      of our students satisfied with
      their training year at LACT *

      Training "Create your business"

      The quality certification was issued under
      the following category of actions: Training action


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