The systemic and strategic approach

It is based on an intervention method developed by the School of Palo Alto and developed by its current research centers. Its specificity is:

• to know how to apprehend the complexity of human relations and bring a global vision to psychological and relational problems. 

• to be strategic in terms of relational regulation by relying on 2 techniques that are problem solving and strategic communication, which make it possible to obtain effective and lasting operational effects in terms of problem solving.

Presentation of LACT 

• Representing the Palo Alto School, the LACT intervention, research and training center offers long training courses, an internship course and short courses on the implementation of strategic systemic intervention in different sectors.

• Lact is a Datadock * training organization, Qualiopi® ** certified for professional training:
  • * A Datadocké training organization has posted on the Datadock platform all the factual elements proving that it meets the quality requirements dictated by law. Funders can therefore register LACT in a reference catalog and thus allow the financing of services.
  • ** Qualiopi® certification is issued by certifying bodies accredited by the French Accreditation Committee (Cofrac) on the basis of the single national reference system mentioned in article L.6316-3 of the labor code, so that they can benefit from funds from the organizations mentioned in Article L. 6316-1 of the Labor Code (OPCOs, Transition-Pro, State, regions, Caisse des dépôts et consignations, Pôle emploi, Agefiph).
    The QUALIOPI brand is a guarantee mark promoting services with particular qualities and meeting specific requirements, detailed in article R6316-1 of the Labor Code and in the appendix to decree no. 2019-565 of June 6, 2019 .

In the RELATIONSHIP MANAGEMENT - Cycle 2 training course, you will learn how to manage and guide change in all its emotional and interactional dimensions. This approach will allow you to better calibrate your strategic communication and your relational leadership. With the implementation of problem solving, you will know how to better solve individual or collective problems that you may encounter in your professional life (conflicts, burn-out, harassment, relational problems, organizational changes).

This course includes 37 hours of lessons, 1 individual coaching of 45 min, approximately 42 hours of personal work.

• 100% online, individual and collective supervision, individual or sub-group working time.

• it is provided by specialized international trainers from the world of business, scientific research and universities.

Openings/specialization

The Relationship Management course allows you to acquire a specialization in knowledge and additional practical skills that are transversal and transferable for different types of activities and functions of business support professionals, both in the areas of problem solving complex and sensitive than in those of supporting and transforming organizations.

• Identify an intervention strategy appropriate to the dysfunctional systemic dynamics based on solutions already tested by the bearer of the problem and his entourage.

• Use strategic communication to initiate and then reinforce the stakeholder-client relationship and client engagement in the change process.

• Use self-observation of practice to improve the effectiveness and efficiency of its interventions.

• Deploy your systemic relational skills in the management and animation of a group (management, organization, family)

• Structure a strategic systemic intervention using the problem solving methodology and strategic questioning in order to develop and recommend an appropriate intervention strategy for a complex organization.

• Implement an appropriate collective intervention strategy acting on the emotional, behavioral, cognitive and interactional levels in order to support complex changes and transformations (of professions, organizations, digital, etc.).

• Stimulate and revitalize the involvement and cooperation of the actors of the organization using collective intelligence tools and problem solving methodology in order to develop relational agility and team performance.

• Stimulate health and quality of life at work using a biopsychosocial vision and the tools of the systemic and strategic approach, in order to resolve and prevent situations of suffering at work (conflicts, burn-out, harassment , relationship issues, etc.).

• Develop their learning using the tools of self-observation of practice in order to improve the effectiveness and efficiency of their interventions 

Targeted audience :

• Support, education and helping relationship professional (coach, psychologist, manager, HR, consultant, doctor, nurse, education and social work professional, etc.)
• Intervening in the clinical world (doctor, psychiatrist, psychotherapist, pharmacist, nurse, etc.).

This training is open to: 

• Business support professionals (BAC level)
• Enrolled in the Foundation Level of the LACT school in a strategic systemic approach
• Registered at the Practical Level of the LACT school in a strategic systemic approach

• Remote live training integrating simulations, role plays, exercises and case studies to promote the participation and involvement of all learners and interaction with teachers
• Simultaneous translation of sessions given by international trainers
• A training rhythm allowing the integration of personal work
• Interactive and experiential approach
• Individual work, in pairs and sub-groups during and outside the sessions
• Analysis and sharing of experiences, in particular through the use of tools created by the school (SYPRENE)
• Encouragement to practice through the case exchange
• Personalized Moodle account including training videos and educational animations, training materials, documentary bases and all types of educational documents, review exercises, accessible 24/24
• A promotion referent, a link between the learners and the teaching team
• A network of promotion participants led by the referent 

A jury deliberates on obtaining the certificate from the elements below

Assessment methods

• Participation 
• Learning questionnaire
• Individual and collective supervision
• Self-assessment questionnaire

The conditions for obtaining the certificate require:

• to have passed 75% of the homework to be done outside the training sessions (questionnaires, videos, homework, collaborative work, etc.) 
• to have followed at least 75% of the sessions
• to have followed the 3 individual supervisions (mandatory presence)
• to have obtained the average in the evaluations whose marks are attributed by the trainers (individual supervision, among others)

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Assessment of participant satisfaction

A satisfaction questionnaire is offered at the end of the training (relevance of the content with regard to their professional practice, achievement of objectives, etc.)

--> 95% of Foundation Level participants are satisfied with their year of training  = number of participants who gave a score greater than or equal to 7 out of 10 (0: "not at all satisfied"; 10: "completely satisfied ")

Dates:

Start of training: January 2024
End of training: March 2024

Duration : 

 > 12 sessions of 3 hours each, weekly rhythm between October and December, excluding school holidays,

To register : 

• Fill in the pre-registration file and let yourself be guided by the instructions on the site
• At the end of the procedure, your file will be examined by our selection committee. If you are admitted, you will receive an email replying to your pre-registration.
• You will receive an answer no later than 30 days before the start of the training.

The minimum processing time for your file is approximately 1 to 2 weeks. In the case of acceptance, you can make the payment according to the chosen methods.

In the case of registration after the start of the training, your file may be rejected.

For any questions, you can contact Isabelle on 01 48 07 40 40 or send us an email at