Lact - Palo Alto School Representative

Palo Alto School Representative

Center for training, intervention and research
Systemic approach and hypnosis

 01 48 07 40 40  | 

Online Open House on July 12, 2023 from 6:30 p.m. to 8:30 p.m.
Come and discover our training courses in systemic approach and hypnosis

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  • Welcome


1.900,00 €





Round 2

January 2024 - March 2024

Claudette PORTELLI

Claudette PORTELLI


Roberta Prato Preview 1




helene greenhouses

Helene Serres



Robert DILTS

Robert DILTS

vincent gerard

Vincent GERARD




The systemic and strategic approach

It is based on an intervention method developed by the School of Palo Alto and developed by its current research centers. Its specificity is:

  • to know how to apprehend the complexity of human relations and bring a global vision to psychological and relational problems. 
  • to be strategic in terms of relational regulation by relying on 2 techniques that are problem solving and strategic communication, which make it possible to obtain effective and lasting operational effects in terms of problem solving.

Presentation of LACT 

  • Representing the Palo Alto School, the LACT intervention, research and training center offers long training courses, an internship course and short courses on the implementation of strategic systemic intervention in different sectors.
  • Lact is a Datadock * training organization, Qualiopi® ** certified for professional training:
    • * A Datadocké training organization has posted on the Datadock platform all the factual elements proving that it meets the quality requirements dictated by law. Funders can therefore register LACT in a reference catalog and thus allow the financing of services.
    • ** Qualiopi® certification is issued by certifying bodies accredited by the French Accreditation Committee (Cofrac) on the basis of the single national reference system mentioned in article L.6316-3 of the labor code, so that they can benefit from funds from the organizations mentioned in Article L. 6316-1 of the Labor Code (OPCOs, Transition-Pro, State, regions, Caisse des dépôts et consignations, Pôle emploi, Agefiph).
      The QUALIOPI brand is a guarantee mark promoting services with particular qualities and meeting specific requirements, detailed in article R6316-1 of the Labor Code and in the appendix to decree no. 2019-565 of June 6, 2019 .


In the RELATIONSHIP MANAGEMENT - Cycle 2 training course, you will learn how to manage and guide change in all its emotional and interactional dimensions. This approach will allow you to better calibrate your strategic communication and your relational leadership. With the implementation of problem solving, you will know how to better solve individual or collective problems that you may encounter in your professional life (conflicts, burn-out, harassment, relational problems, organizational changes).

This course includes 37 hours of lessons, 1 individual coaching of 45 min, approximately 42 hours of personal work.

  • 100% online, individual and collective supervision, individual or sub-group working time.
  • it is provided by specialized international trainers from the world of business, scientific research and universities.



The Relationship Management course allows you to acquire a specialization in knowledge and additional practical skills that are transversal and transferable for different types of activities and functions of business support professionals, both in the areas of problem solving complex and sensitive than in those of supporting and transforming organizations.

Formation's goal

Master the design and implementation of systemic and strategic interventions within organizations (companies, administrations, associations, etc.) allowing support for transformation, the development of collective intelligence, prevention and management situations of suffering at work (conflicts, burn-out, harassment, conflicts, relational problems). Intervene in the resolution of complex and sensitive situations using the strategic systemic approach.

Skills targeted by the training


  • Identify an intervention strategy appropriate to the dysfunctional systemic dynamics based on solutions already tested by the bearer of the problem and his entourage.

  • Use strategic communication to initiate and then reinforce the stakeholder-client relationship and client engagement in the change process.

  • Use self-observation of practice to improve the effectiveness and efficiency of its interventions.

  • Deploy your systemic relational skills in the management and animation of a group (management, organization, family)

  • Structure a strategic systemic intervention using the problem solving methodology and strategic questioning in order to develop and recommend an appropriate intervention strategy for a complex organization.
  • Implement an appropriate collective intervention strategy acting on the emotional, behavioral, cognitive and interactional levels in order to support complex changes and transformations (of professions, organizations, digital, etc.).
  • Stimulate and revitalize the involvement and cooperation of the actors of the organization using collective intelligence tools and problem solving methodology in order to develop relational agility and team performance.
  • Stimulate health and quality of life at work using a biopsychosocial vision and the tools of the systemic and strategic approach, in order to resolve and prevent situations of suffering at work (conflicts, burn-out, harassment , relationship issues, etc.).
  • Develop their learning using the tools of self-observation of practice in order to improve the effectiveness and efficiency of their interventions 


ENEM7 - Public speaking -   Hélène SERRES

• Session 1: Wednesday 10/18/2023 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Public speaking - S1 - Hélène SERRES - ENEM7 - 2023/24
• Session 2: Friday 17/11/2023 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Public speaking - S2 - Hélène SERRES - ENEM7 - 2023/24

ENEM9 - Decision, but what decision? but what decision? -

• Session 1: Friday 19/01/2024 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Decision, but what decision-making? - S1 - Robert NEUBURGER - ENEM9 - 2023/24

ENEM6 - Strengthen your leadership with systemic collective intelligence -
Robert DILTS

• Session 1: Thursday 05/16/2024 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Facilitating Collective Intelligence - S1 - Robert DILTS - Translator: Hannah Bensoussan - ENEM6 - 2023/24
• Session 2: Thursday 06/06/2024 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Facilitating Collective Intelligence - S2 - Robert DILTS - Translator: Hannah Bensoussan - ENEM6 - 2023/24

- Deploy your communication to better prevent with the exchange of practice - Roberta PRATO PREVIDE

• Session 1: Tuesday 03/26/2024 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Collective supervisions-S1-Roberta PRATO PREVIDE-Translator: Cristina BASILE-EN1M7-ENH1-2023/24
• Session 2: Tuesday 09/04/2024 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Collective supervisions-S2-Roberta PRATO PREVIDE-Translator: Cristina BASILE-EN1M7-ENH1-2023/24
• Session 3: Tuesday 05/14/2024 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Collective supervisions-S3-Roberta PRATO PREVIDE-Translator: Cristina BASILE-EN1M7-ENH1-2023/24
• Session 4: Tuesday 04/06/2024 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Collective supervisions-S4-Roberta PRATO PREVIDE-Translator: Cristina BASILE-EN1M7-ENH1-2023/24
• Session 5: Wednesday 06/19/2024 from 2:00 p.m. to 5:30 p.m. Europe/Paris: Collective supervisions-S5-Roberta PRATO PREVIDE-Translator: Cristina BASILE-EN1M7-ENH1-2023/24

Strengthen your resources and your leadership with 1 systemic individual coaching session 


Target audience and prerequisites

Targeted audience :

  • Support, education and helping relationship professional (coach, psychologist, manager, HR, consultant, doctor, nurse, education and social work professional, etc.)
  • Intervening in the clinical world (doctor, psychiatrist, psychotherapist, pharmacist, nurse, etc.).

This training is open to: 

  • Business support professionals (BAC level)
  • Enrolled in the Foundation Level of the LACT school in a strategic systemic approach
  • Registered at the Practical Level of the LACT school in a strategic systemic approach
IMPORTANT :  To obtain the Certificate in Relationship Management Cycle 2, you must have obtained:
  • cycle 1 certificate

Digital prerequisites:

  • Have a computer (with camera and microphone) and a phone in good working order
  • Have a regularly used email address
  • Have internet access with sufficient speed (videoconferencing, video playback)
  • Have a place suitable for monitoring the training
  • Know how to use basic digital tools: internet, messaging, search engine
  • Know how to use word processing tools, spreadsheets and presentation tools (power point type)


Dr. Robert Neuburger is a French psychiatrist, family psychotherapist, director of the Center for the Study of the Family Association.

Hélène SERRES: Author, director and theater actress, she first embraced a career as a doctor, while taking courses at the Toulouse drama conservatory, before turning definitively to acting, alone on stage. , then to the theater. She has acted in many plays, including "And meanwhile, Simone is watching", "The future of tomorrow; it's now", "100% marianne".

Vincent GÉRARD : Clinical psychologist, psychotherapist and trained in Erichsonian, systemic hypnosis and solution-oriented therapy. For more than 25 years, it has been offering concrete, rapid and effective intervention tools to people who are confronted, at some point in their lives, with a personal, family, professional or emotional problem. He is a lecturer, he has trained many speakers from the psycho-social world in Belgium, France, Switzerland and Luxembourg.

Robert DILTS : Since 1975, Robert DILTS has been one of the main researchers and developers of neuro-linguistic programming (NLP) and its applications in the fields of health, education and business. Robert Dilts is an internationally renowned writer, coach, consultant and researcher.

Roberta PRATO PREVIDE : Management consultant. Business coach and Professional counsellor. Member of CTS. Co-author of "The winning company".

Anton STELLAMANS : Anton Stellamans is a coach, trainer, speaker and consultant specializing in solution-oriented interventions. Anton has many years of experience at the executive level in global companies (finance, pharmaceutical, food and manufacturing) and non-profit organizations (international NGOs, schools, universities). In his work, he engages his clients in lively conversations about what they want and what is already happening that can be used to move forward.

Means and teaching aids

  • Remote live training integrating simulations, role plays, exercises and case studies to promote the participation and involvement of all learners and interaction with teachers
  • Simultaneous translation of sessions given by international trainers
  • A training rhythm allowing the integration of personal work
  • Interactive and experiential approach
  • Individual work, in pairs and sub-groups during and outside the sessions
  • Analysis and sharing of experiences, in particular through the use of tools created by the school (SYPRENE)
  • Encouragement to practice through the case exchange
  • Personalized Moodle account including training videos and educational animations, training materials, documentary bases and all types of educational documents, review exercises, accessible 24/24
  • A promotion referent, a link between the learners and the teaching team
  • A network of promotion participants led by the referent 

Evaluation and monitoring

A jury deliberates on obtaining the certificate from the elements below

Assessment methods

  • Participation 
  • Learning questionnaire
  • Individual and collective supervision
  • Self-assessment questionnaire

The conditions for obtaining the certificate require:

  • to have passed 75% of the homework to be done outside the training sessions (questionnaires, videos, homework, collaborative work, etc.) 
  • to have followed at least 75% of the sessions
  • to have followed the 3 individual supervisions (mandatory presence)
  • to have obtained the average in the evaluations whose marks are attributed by the trainers (individual supervision, among others)


Assessment of participant satisfaction

A satisfaction questionnaire is offered at the end of the training (relevance of the content with regard to their professional practice, achievement of objectives, etc.)

--> 95% of Foundation Level participants are satisfied with their year of training  = number of participants who gave a score greater than or equal to 7 out of 10 (0: "not at all satisfied"; 10: "completely satisfied ")


  • Individual rate : €1,900 including tax*
  • Company and convention rate : €2,500 including tax*
  • Possibility of payment in 3 instalments + €50 administration fee 
  • Possibility of payment in 10 installments + €150 administration fee 

*Exemption from VAT under article 261-4-4a of the CGI for training activities.

Dates and duration


Start of training: January 2024
End of training: March 2024

Duration : 

37 hours of training, including:

 > 12 sessions of 3 hours each, weekly rhythm between October and December, excluding school holidays,

+ 1 individual coaching of 45 min
+ around 40 hours of personal work

Registration methods, access deadlines and contacts

To register : 

  • Fill in the pre-registration file and let yourself be guided by the instructions on the site
  • At the end of the procedure, your file will be examined by our selection committee. If you are admitted, you will receive an email replying to your pre-registration.
  • You will receive an answer no later than 30 days before the start of the training.

The minimum processing time for your file is approximately 1 to 2 weeks. In the case of acceptance, you can make the payment according to the chosen methods.

In the case of registration after the start of the training, your file may be rejected.

For any questions, you can contact Isabelle on 01 48 07 40 40 or send us an email at  

Possible continuation of this training


LACT access

have the BAC level

104 hours of lessons
3 individual supervisions
Approximately 105 hours of personal work

access via LACT



DU access

have the BAC+3 level
and clinical experience

89 hours of lessons
3 individual supervisions
90 hours of personal work
+ 147 hours of internship

access via DU  Paris8



LACT access

have the BAC level

104 hours of lessons
3 individual supervisions
Approximately 105 hours of personal work

104 hours of lessons
3 individual supervisions
Approximately 105 hours of personal work

access via LACT

DU access

have the BAC+3 level
and clinical experience

89 hours of lessons
3 individual supervisions
90 hours of personal work
+ 147 hours of internship

access via DU  Paris8